I’ll gladly meet up with the CEO or GM to give a more detailed account of what’s happening, provided StarHub top management bothers about such situations. That was last Friday and I’ve yet to receive a call from StarHub. He’s rude and arrogant and not helpful at all. When I asked him why then should I upgrade to this speed years back when it’s still slow? He said he doesn’t know and I should call 1633. When I told him about the 30% speed problem, he said “It’s like that la. And he said he can’t fix the new modem cause the space is too small. He said he can’t upgrade my box as there’s no data point.
#STARHUB SHAREPLUS PROMOTION INSTALL#
Last Friday, a Hub Trooper came supposedly to install new TV-Box and modem. I asked if they can rectify the speed before I re-contract but there’s no such facility provided. And the new TV Box will also solve the quality problem. I went down to Nex and told an officer about my situation, he said the new modem cud solve the speed problem. Why should I when my contract is with StarHub. When I called, they asked me to call D-Link instead. When asked if he can change it, he said it’s not Starhub problem as warranty has expired. He said that it has to do with the wireless router. Later I engaged someone to look into it and he told me it’s the cable inserting the wrong port.) BroadBand – After performing a speed test, he said that I’m only enjoying about 30% of the full speed. Maybe you have to buy a new phone” (Which I did. Verdicts: LandLine – “I can’t find anything wrong. After numerous complaints, A Hub Trooper came and examine my land line and broadband. And I feel that the standards of service has plunged since. I’ve switched over to StarHub since the first roadshow in front of Takashimaya. I’ve tried to get across to your staff, the situation I’m in and was hoping to find a solution. ATTENTION: CEO/GM, I’m feeling so very frustrated with the services and attitude of your staff.
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